The Human Resource Development Partner And Training Manager

As the human resource development partner and training manager, I was contacted by JetBlue to develop a detailed lesson plan for their newest addition to their family. JetBlue recently hired thirty new reservation agents to help with their growing business. A lesson plan is a detailed plan of action to guide the trainer throughout the process that intends to take the trainee from step A to Z. This plan must be developed in advanced so that the trainer is prepared for the information that must be taught including: the content to be taught; how much time is required for each lesson; what method will be used to teach the information; what type of training materials are needed; the location of the training; and how the training will be evaluated (Werner DeSimone, 2012). Before the lesson plan can be developed, information is needed related to the organizational history of JetBlue along with the job responsibilities for the reservation agents. JetBlue Airlines, the fifth largest in the United States, houses their main headquarters in Long Island, NY with corporate offices residing in Cottonwood Heights, Utah. JetBlue was founded by David Neeleman in 1998, and currently uses Sabre reservation systems to book flights to ninety-seven destinations in the US, Central America, Mexico, Caribbean, and South America (Snyder, 2010). â€Å"JetBlue inspiration starts here† (Flying on JetBlue, n.d.) is their motto, and it reflects their mission statement of â€Å"Inspiring humanity a single actionShow MoreRelatedImplementing A Company Wide Recruitment961 Words   |  4 Pages If you’re looking for an experienced human resources professional that that has developed retention based recruitment programs and has been responsible for the succession planning process in order to build company bench strength, then look no further – consider me for you next Human Resources Manager. 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